All Sales Are Final Because each piece is handmade in small batches or as one-of-a-kind artwork, all sales are final. This helps support the sustainability of my practice as an independent artist. I do not offer refunds or exchanges for: Change of mind Size, colour, or style preferences Minor variations inherent to handmade work (Those variations are part of the soul of the piece.) I encourage you to read descriptions carefully and reach out before purchasing if you have any questions. What if my order arrives damaged? If your piece arrives damaged or with an issue related to craftsmanship, please contact me within 7 days of delivery. Include: Your order number Clear photos of the issue A brief description of what happened If the issue is confirmed, I will happily offer one of the following, depending on the situation: A repair A replacement (when possible) A partial credit towards a future purchase My priority is to make sure your piece can continue its life with you. IMPORTANT Condition for exchange and repair Items: To be eligible for a exchange and repair, returned items must be received in their original packaging, complete with all tags attached and in unused condition. We reserve the right to refuse returns that do not meet these criteria. Check the repair info at Concierge for more.