Terms & Conditions

Delivery Information

Shipping availability depends on the nature of the piece. Some artworks are delicate, one-of-a-kind, or size-specific and may require custom shipping arrangements.

• Orders are shipped primarily via Canada Post

• Shipping times may vary depending on destination and carrier

• Once an order is shipped, I am not responsible for carrier delays

• Buyers are responsible for any customs duties, import taxes, or fees charged by their country

The shipping price shown online may include an estimated shipping fee. This amount will be considered and credited toward any additional shipping costs or carrier charges, should they apply.

In the event of a Canada Post strike, service disruption, or unavailability, I will contact you by email to discuss alternative shipping options and any related cost adjustments before proceeding.

If you are unsure whether a piece can be shipped to your location, please contact me prior to purchasing.

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Local Pickup (Vancouver)

Local pickup is available for online orders in Vancouver.

Pickup location:

Raven’s Veil
Near Commercial Drive
Vancouver, BC, Canada

You will receive an email or text message once your order is ready for pickup. Please wait for confirmation before arriving, as pieces are prepared individually and pickup availability may vary.

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Packaging

Each order is packaged with care and intention to protect the artwork during transit.

Whenever possible, I prioritize:

• Protective packaging appropriate to the piece

• Recyclable or reused materials

• Minimal waste practices

Packaging may vary depending on the materials and format of the artwork.

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Returns & Exchanges Policy

Due to the handmade, small-batch, and often one-of-a-kind nature of my work, all sales are final.

I do not offer refunds or exchanges for:

• Change of mind

• Personal preference (size, color, style)

• Natural variations inherent to handmade work

I encourage you to review descriptions carefully and reach out with any questions before purchasing.

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Returning Faulty Goods / Repairs

If your piece arrives damaged or with a craftsmanship-related issue, please contact me within 7 days of delivery.

Please include:

• Your order number

• Clear photos of the issue

• A brief description

If the issue is confirmed, I may offer:

• A repair

• A replacement (when possible)

• A partial credit (case-by-case)

Repairs due to craftsmanship issues may be covered. Damage caused by wear, accidents, or improper care is not covered, but paid repair options may be available when possible.

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Gift Returns

Gifted items follow the same final sale policy. If the recipient experiences a craftsmanship issue, repairs may be discussed following the terms above.

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Order Cancellation

Orders may be cancelled within 24 hours of purchase, provided the item has not yet shipped or entered production.

Custom, commissioned, or personalized pieces cannot be cancelled once work has begun.

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Late or Lost Deliveries

Once an order has been shipped, delivery timelines are managed by the carrier.

• Carrier delays are outside my control

• Customs inspections may cause additional delays for international orders

• Orders marked as delivered by the carrier are considered fulfilled

If your parcel appears delayed or lost, please contact me so I can assist with tracking it where possible.

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Prices

All prices are listed in the currency shown on the website and reflect the time, materials, and artistic labour involved.

Prices may change without notice. I do not offer price matching or retrospective discounts.

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Discount Codes

• Only one discount code may be used per order

• Discount codes must be applied at checkout

• Discount codes cannot be applied retroactively

• Some items or collections may be excluded

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Feedback & Communication

Thoughtful communication matters deeply to me. If you have feedback, concerns, or questions, please reach out respectfully. I approach all messages with care and openness.

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Privacy Policy

Your personal information is used solely to process orders, provide customer service, and communicate about your purchase.

I do not sell or share your data with third parties beyond what is necessary to process payments and shipping.

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Environmental & Ethical Policy

Flora Fiora exists in deep respect for nature, materials, and human labour.

My practice prioritizes:

• Small-scale, intentional production

• Ethical sourcing when possible

• Longevity, repair, and care over disposability

• Minimal waste and mindful packaging

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Online Security

Payments are processed securely through trusted third-party providers. I do not store or have access to your full payment details.

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Payment Providers

If alternative payment providers (such as installment services) are offered, your information may be shared with them solely for the purpose of processing your payment, in accordance with their privacy policies.

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Final Note

By purchasing from Flora Fiora, you are supporting an independent artist and a slow, intentional creative practice. I’m deeply grateful for your trust and care.

Art is not a transaction — it is a relationship.