FAQ

Juliany Braga. She's the mind behind design, logistics and production of Flora Fiora.

Orders: By placing an order with us you will be deemed to have read, understood and agreed to our Terms of Service. If you are unhappy with any aspect of these terms, then you should contact Flora Fiora before placing an order with us either by email at: chatflorafiora@gmail.com or by using the contact tab on the menu. By placing an order via this website you are making an offer to Flora Fiora to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received. This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Flora Fiora for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Once your order has been dispatched, the completion of the contract between Flora Fiora and yourself takes place. We cannot fulfil any obligations due to the following reasons: •The product you ordered being unavailable from stock •Our inability to obtain authorisation for your payment •The identification of a pricing or product description error •Customers who fail to reach any order criteria set out in the Terms & Conditions If there are any problems with your order, you will be contacted by Flora Fiora by email. If were unable to get in contact with you we cannot be held liable due to the lack of communication. We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Product Pricing & descriptions Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. Postage: Shipping rates are based on the total weight and dimensions of your order and will be calculated and applied automatically at the checkout. Terms & Conditions of Sale By accepting the Terms & Conditions, customers agree to read all our policies of sale in the ordering Information pages.

About Your Information All information that you provide to us is for the sole purpose of providing you with the best shopping experience and customer service. We will never give away, pass on or sell any of the information that you provide us. About Ordering From Us When you place an order with us we will ask for information such as your name, e-mail address, delivery / billing address and telephone number. As our secure online checkout is handled by Wix, Apple Pay, Paypal, we do not store any of your Credit or Debit card information. You can find more information about how Paypal works here. Consent All the information we collect via our website or through correspondence with you may be used for the following purposes – Dealing with orders and accounts Processing payments, shipping and delivery Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences. Use of Cookies Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the service that you desire and to enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled. Your Rights If for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will review your file and update the records if required. If you have any further questions, please don’t hesitate to contact us.